Feature Codes

Call-Forward: 

Update Call-Forward – *56

• Description: Allows users to update their call-forward settings, specifying where calls should be redirected.
• Usage: Dial *56, then follow the voice prompts to update the forwarding number.
• Purpose: Enables users to change their call-forward destination as needed.

Enable Call-Forward – *72

• Description: Activates the call-forwarding feature, redirecting incoming calls to a specified number.
• Usage: Dial *72, followed by the number where calls should be forwarded.
• Purpose: Useful for redirecting calls to another number when you're unavailable to answer.

Disable Call-Forward – *73

• Description: Deactivates the call-forwarding feature, stopping the redirection of calls.
• Usage: Dial *73 to turn off call-forwarding.
• Purpose: Restores normal call reception to your number.

Toggle Call-Forward – *74

• Description: Quickly switches the call-forwarding feature on or off.
• Usage: Dial *74 to toggle the current state of call-forwarding.
• Purpose: Convenient for users who frequently need to activate or deactivate call-forwarding.

Miscellaneous: 

Direct to Voicemail – **

• Description: Directs the current call straight to voicemail without ringing the recipient.
• Usage: Add ** before the dialed number to send the call directly to voicemail.
• Purpose: Useful for leaving a message without disturbing the recipient.

Intercom – *0

• Description: Enables a direct intercom connection to another user, allowing for immediate voice communication.
• Usage: Dial *0 followed by the extension to start an intercom call.
• Purpose: Facilitates quick, hands-free communication between offices or rooms.

Privacy – *67

• Description: Blocks caller ID for the next call, making it appear as "Private" or "Unknown" to the recipient.
• Usage: Dial *67 before the number to hide your caller ID.
• Purpose: Provides privacy when making outgoing calls.

Direct Extension Pickup – *87

• Description: Allows a user to pick up a call ringing on another extension directly.
• Usage: Dial *87 followed by the extension number to pick up the call.
• Purpose: Enables users to answer calls intended for other extensions, useful in shared work environments.

Check Voicemail – *97

• Description: Accesses the user's voicemail inbox to listen to messages.
• Usage: Dial *97 and follow the prompts to check your voicemail.
• Purpose: Allows users to listen to their voicemails from their own extension.

Check Voicemail (auto login) – *98

• Description: Directly accesses the voicemail inbox without requiring a password, for quick message retrieval.
• Usage: Dial *98 for expedited access to your voicemail messages.
• Purpose: Streamlines voicemail access, especially for frequent checks.

Parking: 

Park and Retrieve – *3

• Description: Allows a caller to be placed on hold in a "parking lot" so any user can retrieve them from another extension.
• Usage: During a call, dial *3 to park the call, then dial *3 from any extension to retrieve the call.
• Purpose: Enables calls to be held centrally and picked up from any location, facilitating flexible call management.

Valet – *4

• Description: Automatically parks a call, providing a unique code to retrieve the call.
• Usage: Dial *4 during a call to park it; the system provides a code for call retrieval.
• Purpose: Simplifies call parking by assigning a specific code for easy retrieval.

Retrieve – *5

• Description: Allows a parked call to be retrieved using a specific code or extension.
• Usage: Dial *5 followed by the provided parking code or extension to retrieve a parked call.
• Purpose: Facilitates the collection of parked calls, ensuring no call is left unanswered.

Hot-Desking:

Enable Hot Desking – *11

• Description: Activates hot-desking, allowing a user to log into any supported desk phone.
• Usage: Dial *11 and follow prompts to log in on the new device.
• Purpose: Provides flexibility for users to work from different desks or offices.

Disable Hot Desking – *12

• Description: Logs the user out from the hot-desked device, disabling their profile on that device.
• Usage: Dial *12 to log out from the current device.
• Purpose: Secures the user's profile when leaving a hot-desked phone.

Toggle Hot Desking – *13

• Description: Quickly switches the hot-desking state, logging the user in or out from the current device.
• Usage: Dial *13 to toggle your hot-desking status.
• Purpose: Offers a quick way to enable or disable hot-desking as needed.