Register or Update VoIP 9-1-1 Service Address

It is critical that you fill out your correct address information so that emergency 911 operators can dispatch emergency services.

       I understand the differences between traditional 9-1-1 service and VoIP phone 9-1-1
    With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 9-1-1 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre.
       I understand that I need to remember to provide my location when calling 9-1-1.
    Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 9-1-1. Do not risk sending police or ambulance services to the wrong location.
       I understand that I must be prepared during any internet or VoIP service interruption.

    VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 9-1-1 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.
       I agree that until I am told to do so by an emergency dispatcher, I will not disconnect my 9-1-1 call.
            If I am inadvertently disconnected, I will call back immediately.
    VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 9-1-1 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.
       I agree to keep my 911 service address up to date.
    Alt Telecom will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. If you do not do this (for example, if you are unable to speak during a 9-1-1 call), the emergency operator may assume that you are calling from the last registered address.
       I agree to inform each of the staff members in my organization.
    You must notify members of your office or household and other potential users of your VoIP phone service of the nature and limitations of 9-1-1 emergency calls.
       I acknowledge and agree to Alt Telecom's Limitation of Liabilities Regarding VoIP 9-1-1
    Alt Telecom's terms of service limit and disclaim liability related to VoIP 9-1-1 service, so please review them. For a complete description of our VoIP 9-1-1 service, please see Alt Telecom's terms of service regarding at http://altinc.ca/pages/voip911