Case Study:
Town of Pasadena VoIP System Implementation over Municipal Wireless Network
Client Profile:
The Town of Pasadena, located in Newfoundland and Labrador’s Humber Valley, offers a blend of rural lifestyle with easy access to urban amenities. Known for its picturesque landscapes and community-focused living, Pasadena is a growing town with over 3,620 residents, drawing attention for its quality of life and business opportunities.
Challenges:
Pasadena needed a robust communication system to connect various municipal buildings effectively, supporting both internal operations and community services. The existing infrastructure lacked the flexibility and scalability required for their expanding services and community interactions.
Solutions Provided:
alt telecom implemented an innovative VoIP phone system for the Town of Pasadena, utilizing the town’s extensive point-to-point Wireless network. This approach allowed for seamless integration across various municipal locations, providing robust communication capabilities without the need for extensive new cabling or physical infrastructure. Key components of the solution included:
Existing Infrastructure
Leveraged the existing point-to-point Wireless infrastructure to extend VoIP services to various municipal buildings, ensuring reliable and unified communications across town departments.
Hosted PBX System
This solution allows the town to manage their phone system centrally without the need for physical infrastructure. It simplifies administration and enables efficient handling of calls across various departments.
Geo Redundant PSTN Access
Ensures reliable external communications. This feature is critical for maintaining connectivity with external agencies and the public, providing uninterrupted service even during high demand or network disruptions.
Implementation Highlights:
Extended VoIP Services
Using the existing Wireless infrastructure, VoIP capabilities were extended to various municipal buildings in a cost effective manor, ensuring reliable and unified communications across town departments.
Structured Rollout Plan
The deployment of the VoIP system was meticulously planned, ensuring a structured and phased implementation. This approach minimized operational disruptions and facilitated a smooth transition for all town departments.
Staff Training and Support
Comprehensive training sessions were conducted to familiarize town staff with the new system. Ongoing support was provided during the initial stages post-implementation to address any teething problems and ensure seamless adaptation to the new technology.
Results:
Operational Efficiencies
The new system streamlined communications, reducing transfer times and enhancing collaboration across departments.
Cost Savings
By utilizing existing Wireless networks and reducing the reliance on traditional telephony infrastructure, Pasadena managed significant savings in communication costs.
Scalability
The solution provided by alt telecom is highly scalable, accommodating future growth without substantial additional investment, crucial for a growing community like Pasadena.
Conclusion:
The Town of Pasadena’s implementation of a VoIP system using its point-to-point Wireless network has set a benchmark for innovative, cost-effective municipal communication systems. This case study exemplifies how leveraging existing technology with new solutions can lead to significant operational advantages and cost savings.
We’re thrilled with the new VoIP system implemented by alt telecom. It has not only streamlined our communications across various departments and locations but also integrated seamlessly with our existing technology. This upgrade is a game changer for Pasadena, enhancing our ability to serve the community efficiently and effectively.
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