Case Study
Town of Portugal Cove - St. Philip’s VoIP System Implementation
Client Profile:
The Town of Portugal Cove - St. Philip’s is a vibrant community nestled in a rural coastal setting near St. John’s, Newfoundland and Labrador. Renowned for its picturesque landscapes and community spirit, the town aims to balance modern living with cherished traditions.
Challenges:
Prior to the VoIP implementation, the Town of Portugal Cove - St. Philip’s faced challenges in maintaining efficient communication systems that could handle the diverse needs of a growing town while remaining cost-effective. The local government sought a solution that would improve operational efficiency and reduce long-term communication costs.
Solutions Provided:
alt telecom was selected to deploy a comprehensive VoIP phone system tailored to meet the specific needs of the town. The solution included:
Advanced Call Management Features
alt telecom's solution included capabilities such as auto-attendants and call routing which streamlined the town's communication processes.
Hosted PBX System
This solution allows the town to manage their phone system centrally without the need for physical infrastructure. It simplifies administration and enables efficient handling of calls across various departments.
Geo Redundant PSTN Access
Ensures reliable external communications. This feature is critical for maintaining connectivity with external agencies and the public, providing uninterrupted service even during high demand or network disruptions.
Implementation Highlights:
Technology Integration
The VoIP system was integrated with the town’s existing IT infrastructure, enabling enhanced features like voicemail-to-email, call forwarding, and mobile integration, which significantly improved accessibility and convenience for the users.
Structured Rollout Plan
The deployment of the VoIP system was meticulously planned, ensuring a structured and phased implementation. This approach minimized operational disruptions and facilitated a smooth transition for all town departments.
Staff Training and Support
Comprehensive training sessions were conducted to familiarize town staff with the new system. Ongoing support was provided during the initial stages post-implementation to address any teething problems and ensure seamless adaptation to the new technology.
Results:
Easy Migration
The transition to the new VoIP system was seamless, with minimal disruption to the town’s daily operations. This was facilitated by alt telecom's structured implementation plan, which included staff training and on-site support during the initial phase.
Cost Savings
The new system significantly reduced the town’s communication expenses. By shifting to a VoIP system, the town benefited from lower monthly charges and eliminated the need for costly traditional phone lines.
Enhanced Capabilities
With the new system, the town enhanced its internal and external communication capabilities, supporting a more efficient flow of information among departments and with the public.
Conclusion:
The implementation of a VoIP phone system by alt telecom has allowed the Town of Portugal Cove - St. Philip’s to achieve significant cost savings and operational efficiencies. The successful migration and the enhanced capabilities of the new system demonstrate alt telecom's commitment to providing tailored communication solutions that align with the strategic goals of its clients.
The VoIP system installed by alt telecom has revolutionized the way we handle operations and communication within our municipality. The seamless integration and enhanced capabilities have significantly boosted our efficiency, allowing us to respond more effectively to the needs of our community.
Are you interested in finding out how alt telecom can help your business?
Book a free 1 hour consultation with us and find out how alt telecom can help you simplify your business' telecommunication services.
