Privacy Policy

Alt Telecom ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.altinc.ca and our telecommunications services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, postal address, email address, telephone number, date of birth, and billing information
  • Account Information: Login credentials, account preferences, and service selections
  • Communications: Records of your communications with our customer service team
  • Service Usage: Information about your use of our telecommunications services, including call records, data usage, and service performance metrics

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing your payments and subscriptions
  • Communicating with you about service updates, offers, and promotions
  • Responding to your requests and customer service needs
  • Protecting our rights and preventing fraud
  • Complying with legal and regulatory requirements

Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in providing our services
  • Business Partners: Companies we partner with to offer integrated or co-branded services
  • Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Privacy Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to certain processing of your information
  • Withdraw consent where applicable

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the effective date.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Alt Telecom
98 Kenmount Road
PO Box 8322 STN A
St. John's, NL, Canada, A1B 3N7

Phone: (709) 757-6889
Email: [email protected]

Effective Date: 1st day of January, 2025