Case Study:
JCL Investments Inc. VoIP System Implementation Across Multiple Locations
Client Profile:
JCL Investments Inc., based in Corner Brook, Newfoundland and Labrador, is a well-established heavy civil contractor known for its expertise in managing complex construction projects across remote areas. With over three decades of experience, JCL has developed a reputation for excellence in the heavy civil construction industry, tackling challenging projects with a fleet of construction equipment and a skilled workforce.
Challenges:
JCL Investments Inc. required a reliable communication solution that could seamlessly connect their main offices in Corner Brook and St. John’s with remote sites in Happy Valley-Goose Bay, Port Hope Simpson, and Cartwright Junction. These locations, characterized by their challenging and often isolated environments, needed reliable and efficient communication systems to ensure smooth operations and coordination.
Solutions Provided:
alt telecom designed and implemented a state-of-the-art VoIP system leveraging Starlink’s satellite internet service to provide stable and high-quality communication capabilities across all sites. The use of Starlink was pivotal in overcoming the connectivity challenges in remote areas, enabling:
Advanced Call Management Features
alt telecom's solution included capabilities such as auto-attendants, dial by name directories, and call routing which streamlined the business' communication processes.
Hosted PBX System
This solution allows the business to manage their phone systems centrally without the need for physical infrastructure. It simplifies administration and enables efficient handling of calls across various departments.
Geo Redundant PSTN Access
Ensures reliable external communications. This feature is critical for maintaining connectivity with external agencies and the public, providing uninterrupted service even during high demand or network disruptions.
Implementation Highlights:
Connectivity in Multiple Offices
Ensured reliable VoIP communication between the main offices in Corner Brook and St. John’s via Starlink satellite internet, maintaining high-quality, continuous communication channels.
Remote Location Connectivity
Extended VoIP capabilities to remote locations in Happy Valley-Goose Bay, Port Hope Simpson, and Cartwright Junction, overcoming geographical isolation with reliable satellite technology.
Flexible Infrastructure
The VoIP system was designed to be scalable, allowing for easy addition of new sites or expansion within existing locations as JCL Investments Inc. continues to grow and take on new projects.
Results:
Enhanced Communication
The integration of VoIP with Starlink significantly improved internal and external communications, which is crucial for the logistics and management of heavy civil construction projects.
Operational Efficiencies
The ability to communicate in real-time across diverse geographic locations helped streamline operations, reduce delays, and improve project delivery timelines.
Cost-Effectiveness
By leveraging satellite technology, JCL Investments saved on the infrastructure costs typically associated with setting up traditional communication lines in remote areas.
Conclusion:
The tailored VoIP solution provided by alt telecom, coupled with the innovative use of Starlink satellite technology, has enabled JCL Investments Inc. to maintain high standards of communication and operational efficiency across multiple locations. This case study demonstrates alt telecom's capability to deliver advanced technological solutions that meet the unique needs of clients operating in challenging environments.
Integrating the VoIP system across our locations with the support of alt telecom has been a pivotal upgrade. The use of Starlink technology to ensure consistent and reliable communications in even our most remote sites has proven essential. This system has not only enhanced our operational capabilities but also fortified our infrastructure against potential communication disruptions.
Are you interested in finding out how alt telecom can help your business?
Book a free 1 hour consultation with us and find out how alt telecom can help you simplify your business' telecommunication services.